Legal

Terms of Service

Effective October 1, 2026. Last updated: October 4, 2026.

These Terms of Service (the "Terms") are a binding agreement between you and IzzyOS LLC, a Wyoming limited liability company, 1309 Coffeen Avenue, Suite 1200, Sheridan, Wyoming 82801, USA ("IzzyOS," "we," "us," or "our"). They govern your use of izzyos.com and every page, funnel, form, chat, call, text message, email, software platform (including Kai, our AI agents, automations, funnels, messaging, voice and content tools), program, event, coaching session, and service we offer (together, the "Services"). They replace all earlier versions of our Terms of Service, wherever posted.

Please read Section 20. It explains how disputes are resolved through individual arbitration instead of court or class actions, and how to opt out within 30 days.

1. Acceptance of These Terms

By visiting our website, submitting a form, registering for an event, making a purchase, creating an account, clicking to accept, or otherwise using the Services, you agree to these Terms and to the policies they reference, including our Privacy Policy, Data Processing Agreement (where it applies), Cookie Policy, Disclaimer, Earnings Disclaimer, and FTC Disclosure. If you do not agree, do not use the Services.

If you use the Services for a business, you confirm that you have authority to bind that business, and "you" includes that business.

2. Eligibility and Business Use

You must be at least 18 years old and able to form a binding contract to use the Services or make a purchase. Our software platform is for business use, not for personal, family, or household use. The Services are not directed to children, and we do not knowingly allow anyone under 18 to purchase or create an account. You may not use the Services if you are barred from doing so under any applicable law or if we previously terminated your access.

3. The Services

We offer a software platform that uses artificial intelligence ("AI") to help run marketing, sales, and support, along with education, events, group programs, coaching, consulting, and done-for-you services. The specific scope of any paid offer is described on its checkout page, order form, or signed agreement (each an "Order"). If an Order conflicts with these Terms, the Order controls for that purchase only. Features marked beta, preview, early access, or "coming soon" may change, stop, or never ship, and we do not promise any future feature. We may change, suspend, or discontinue any part of the Services at any time. If a change removes a core feature of a plan you pay for, you may cancel and we will stop future charges.

4. Accounts, Delivery, and Security

4.1 Account delivery. After you buy, it can take up to 12 hours for your account to be set up and your login to be delivered. This delay is normal and is not a reason for a refund or a chargeback. If you have not received your login after 12 hours, email support@izzyos.com.

4.2 Security. You must give accurate, current, and complete information and keep it updated. You are responsible for keeping your login credentials confidential, for everyone you give access to, and for all activity under your account. Tell us immediately at support@izzyos.com if you suspect unauthorized use. We are not liable for any loss caused by unauthorized use of your credentials.

5. AI Features, AI Output, and Automated Actions

5.1 AI disclosure. Parts of the Services are powered by AI, including an AI business manager and AI agents that may write content, answer chats, send text messages and emails, and place or answer phone calls. When you interact with us by chat, text, email, or phone, you may be communicating with an AI agent and not a human. Voices on calls may be artificial or AI-generated.

5.2 AI output. AI output can be inaccurate, incomplete, outdated, or inappropriate. It is not legal, financial, tax, medical, mental health, or other professional advice, and you must not use it to make decisions about anyone's health, safety, legal rights, credit, employment, housing, or insurance. You are responsible for reviewing all AI output before you rely on it, publish it, or send it to anyone, and for any use you make of it.

5.3 Automated actions. You choose how much Kai and other agents may do without asking you, using your account's trust and approval settings. Actions taken within the settings you choose are authorized by you, may happen without further confirmation, and may use credits. Turning off an authorization does not undo actions already taken. We are not responsible for the results of actions you authorized.

5.4 Your duty to disclose AI. Where a law requires you to tell people they are talking to AI, or to an artificial or prerecorded voice, you must make that disclosure. The Services give you tools to do this; you decide how they are set.

5.5 Your pages, pixels, and tracking. If you publish pages, funnels, or forms through the Services, you are responsible for their content and for your own privacy policy, cookie notice, and any consent the law requires for pixels, tags, or tracking codes you add (for example Meta, Google, or TikTok). We place your tracking codes on your pages at your direction.

6. Messaging, Calling, and Email

6.1 You are the sender. If you use our platform to contact your own leads, contacts, or customers, you are the sender of every message, call, and email made through your account, including those drafted or sent by AI agents and automations you turn on. You alone are responsible for following every law and carrier rule that applies to them, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, the CAN-SPAM Act, state telemarketing and "mini-TCPA" laws, state call-recording laws, and carrier rules for A2P 10DLC. In particular, you must:

  • get, and keep records proving, every consent the law requires before you text or call anyone, including prior express written consent for marketing texts and for calls that use an AI, artificial, or prerecorded voice;
  • honor opt-outs (such as STOP) right away and keep them honored;
  • check and respect the National Do Not Call Registry, state do-not-call lists, and your own internal do-not-call list;
  • send and call only within the hours the law allows for the recipient's time zone (quiet hours);
  • get every consent the law requires before a call is recorded, and tell people when a call is recorded;
  • disclose AI and artificial voices where the law requires;
  • identify yourself and your business in every message and call; and
  • complete any registration the carriers require for your business and your messaging, including A2P 10DLC.

Our tools for consent capture, opt-outs, quiet hours, and do-not-call checks help you comply, but they do not make us the sender and do not shift your responsibility to us. We may block, pause, or refuse messages or calls we believe break these rules or carrier policy, and we may suspend your messaging if a carrier, provider, or regulator flags your account. Any fines, penalties, carrier fees, or registration fees caused by your messaging or calling are yours to pay.

6.2 Messages from us to you. When you give us your phone number and check the consent box or otherwise agree, you agree that IzzyOS and its AI agents may send you recurring text messages and place calls to that number, including marketing messages and calls made with an automatic telephone dialing system or an artificial or AI-generated voice. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

6.3 Opting out and help. Reply STOP to any text from us to stop receiving texts. Reply HELP for help, or email legal@izzyos.com. After you text STOP, you may receive one final message confirming your opt-out. You can also tell an AI agent or a person on a call that you do not want further calls, and we will honor it.

6.4 Carriers. Carriers are not liable for delayed or undelivered messages.

6.5 Call recording. Calls with us, including calls with AI agents, may be recorded, transcribed, and analyzed using AI to deliver the Services, keep records, and improve quality. We announce recording at the start of recorded calls and obtain consent from every party. Some states, including California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington, require the consent of all parties to record a call. By staying on a call after the recording notice, you consent to the recording. If you do not consent, end the call and contact us by email instead. Every other participant you add to a call must consent separately before they join.

6.6 Wrong or reassigned numbers. Tell us right away if a number you gave us changes or is reassigned. You agree to indemnify us for claims arising from a number you gave us, or uploaded, that was not yours to give or was used without valid consent.

7. Plans, Credits, Prices, and Payment

7.1 Prices. Prices are shown on the Order at the time of purchase, in US dollars unless stated otherwise, and do not include taxes, which you are responsible for. We may change prices for future purchases at any time. Launch or limited-time prices end on the date stated.

7.2 Founding plan. The founding monthly plan is Starter ($99 per month), or the price shown on your Order if different. It includes the credits shown at checkout. It is month to month, renews automatically each month, and you can cancel anytime as described in Section 7.5. One-time offers are priced on their Order.

7.3 Credits. Work done by the Services (for example AI calls, messages, voice minutes, and builds) uses credits. Unless your Order says otherwise, 1 credit equals US $0.01 of usage. Plan credits reset each billing period and do not roll over. Purchased credits follow the terms shown when you buy them. Credits have no cash value, cannot be transferred, and are not refundable except as the law requires. You authorize charges for usage created by you, your team, and the agents and automations you turn on, at the rates disclosed before the usage happens. Carrier and registration fees (such as A2P 10DLC) are passed through.

7.4 Auto-renewal. A subscription renews automatically each billing period at the then-current price for your plan until you cancel. We will tell you before a price change applies to your renewal.

7.5 Cancel anytime. You can cancel a monthly plan anytime in your account settings or by emailing support@izzyos.com. Cancelling stops future renewals. Your plan stays active until the end of the period you already paid for. Cancelling does not refund amounts already charged and does not remove charges already incurred.

7.6 Billing agent and payment processing. Payments may be collected by Fame Hackers, LLC, acting as billing agent for IzzyOS LLC, and processed by third-party payment processors. Your charge may appear under the name Fame Hackers. We do not store your full card number. By paying, you also agree to the processor's terms.

7.7 Authorization. You authorize us, our billing agent, and our payment processors to charge your payment method for all amounts due under your Order, including each installment of a payment plan, any recurring subscription fee, and usage charges, until the full amount is paid or the subscription is cancelled as these Terms and the Order allow.

7.8 Failed payments. If a payment fails, we may retry it and may pause or suspend the Services until your account is paid.

8. Payment Plans

8.1 A payment plan is a way to pay the full price, not a month-to-month commitment. If you choose to pay in installments (for example, the Founders Cohort in 2 payments of $1,500), you owe the full total shown on your Order, whether or not you keep using the Services. Stopping use, not attending, or cancelling does not cancel the remaining installments.

8.2 Default. If an installment is not paid when due, we may retry your payment method, suspend or end your access to the Services until your account is current, and declare the entire remaining balance immediately due. You are responsible for reasonable costs of collection, including collection agency and attorneys' fees, to the extent the law allows.

8.3 Updating your card. You must keep a valid payment method on file until your plan is paid in full.

9. Third-Party Financing

If you pay through a third-party financing provider (for example, Affirm), your financing agreement is between you and that provider, on its terms. We are paid by the provider, and you owe the provider according to your agreement with it. We are not responsible for the provider's decisions, rates, fees, or servicing.

10. All Sales Final; Chargebacks

10.1 All sales are final. All fees, plans, programs, sessions, services, and credits are non-refundable, including for partial billing periods, unused credits, sessions you did not attend, or a program you did not finish, except where the law requires a refund or a signed agreement expressly says otherwise.

10.2 IzzyOS Founders Cohort. The IzzyOS Founders Cohort is an 8-week group program. The price is $3,000 paid in full, or 2 payments of $1,500, unless your Order shows a different price. It includes what your Order describes. All sales are final and there are no refunds.

10.3 No guarantees. We do not offer guarantees of any kind, including money-back or free-month guarantees. After the Founders Cohort program, platform access continues only on a monthly plan you choose.

10.4 AI-Native Done For You. This is a 6-month engagement governed by a signed agreement. There are no refunds once work starts. Monthly and 2-payment clients owe the full 6 months; stopping early does not cancel what remains. If we miss a deliverable we committed to in writing, we keep working at no extra cost until it is done. We do not guarantee revenue or any other business result.

10.5 Strategy Session. A paid Strategy Session is a paid consulting session, not a deposit. As stated on its Order, the full session fee is credited toward AI-Native Done For You if you buy it within 7 days of the session.

10.6 Chargebacks. If you have a billing concern, contact us first at legal@izzyos.com so we can resolve it. Filing a chargeback or payment dispute for a charge you authorized, or for Services made available to you, is a breach of these Terms. We may contest it with records of your purchase, consent, access, and use (including call recordings, chat logs, and login and attendance records), suspend your access while it is pending, and pursue any amount owed, including remaining payment plan balances.

11. No Results Promised

We do not promise any business result: no specific income, revenue, leads, bookings, sales, rankings, reach, or growth. Examples, case studies, and testimonials are not typical and are not a promise. Your results depend on your offer, market, effort, and many things outside our control. See our Earnings Disclaimer.

12. Intellectual Property and Your Data

12.1 Our property. The Services and all content, software, AI prompts, workflows, templates, frameworks, trainings, recordings, designs, trademarks, and materials we provide ("Our Materials") are owned by IzzyOS or its licensors and protected by intellectual property laws. No ownership passes to you.

12.2 Your license. Subject to these Terms and payment of all amounts due, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use Our Materials for your own internal business use during your access period. You may not copy, resell, share logins, record or redistribute sessions, create competing products, or train AI models on Our Materials without our written permission.

12.3 Your content and data. You keep ownership of the content and data you submit, including your contacts, brand assets, and business information ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Your Content as needed to provide, secure, and improve the Services, including processing by our AI providers and subprocessors. We never sell your data and never show it to another customer. We do not use Your Content or your contacts' data to train general-purpose AI models, and we use our main AI model providers (such as Anthropic and OpenAI) under business terms that do not allow them to train on it. We may create aggregated, de-identified data (data that cannot reasonably identify you, your contacts, or your business) to operate, secure, and improve the Services, and we will not try to re-identify it. You confirm you have the rights and consents needed for Your Content, including consent from any person whose information, voice, or likeness it contains. You can export your data from your account settings.

12.4 AI output. As between you and us, and to the extent permitted by law, you may use the output the Services generate for you, subject to these Terms and the rights of others. Similar output may be generated for other users. We make no promise that output is protectable by copyright or free of third-party rights. You are responsible for your offers, prices, and claims, including content the Services draft for you that you approve or set to send automatically.

12.5 Feedback. If you send us ideas or feedback, we may use them without restriction or payment to you.

13. Acceptable Use

You agree not to, and not to help anyone else:

  • break any law, or send messages, calls, or emails without the consent the law requires;
  • attempt prompt injection, jailbreaking, or any manipulation of our AI agents; try to make an AI agent reveal its instructions, system prompts, or other users' data; or use an AI agent to harass, deceive, or impersonate anyone;
  • misuse our AI agents or phone lines, including abusive calls, robocall testing, or flooding forms, chats, or phone lines;
  • upload malware, probe or attack our systems, bypass security or usage limits, or access accounts or data that are not yours;
  • scrape, crawl, copy, or reverse engineer the Services or Our Materials, or use them to build a competing product or train an AI model;
  • send spam, or content that is unlawful, defamatory, infringing, deceptive, hateful, sexually explicit, or harmful to minors;
  • sell illegal or restricted goods or services, or make income or health claims about your own offers that you cannot substantiate;
  • resell or share access to the Services without our written permission.

We may investigate and remove content, suspend or terminate access, and report violations to authorities.

14. Third-Party Services

The Services connect to and rely on third-party services such as payment processors, financing providers, telecom carriers, email providers, calendar and social platforms, and AI model providers. Their terms govern your use of them, and we are not responsible for their availability, changes, acts, or omissions, such as a carrier blocking messages or a platform closing an account.

15. Disclaimers

THE SERVICES, OUR MATERIALS, AND ALL AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION, AND ANY WARRANTY THAT AI OUTPUT WILL BE CORRECT. WE DO NOT GUARANTEE ANY INCOME, REVENUE, LEADS, SALES, OR OTHER RESULT.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • NEITHER WE NOR OUR AFFILIATES, BILLING AGENT, OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THEIR POSSIBILITY;
  • OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE SUBSCRIPTION AND PROGRAM FEES YOU PAID US IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, NOT COUNTING USAGE CHARGES AND PASS-THROUGH FEES, OR (B) ONE HUNDRED US DOLLARS (US$100).

These limits apply to every theory of liability, including negligence, and even if a remedy fails of its essential purpose. They do not limit liability that the law does not allow to be limited. Some jurisdictions do not allow certain limits, so some of them may not apply to you.

17. Indemnification

You will defend, indemnify, and hold harmless IzzyOS, its billing agent, and its affiliates, officers, members, employees, contractors, and agents from all claims, damages, losses, fines, penalties, carrier and regulator fines and fees, and expenses (including reasonable attorneys' fees) arising from: your use of the Services; Your Content and your offers, claims, and products; messages, calls, or emails sent through your account; your contacts' data and how you collected it; actions taken by agents and automations you authorized; your breach of these Terms or of any law (including the TCPA, the Telemarketing Sales Rule, CAN-SPAM, do-not-call rules, A2P 10DLC and carrier rules, and privacy and call-recording laws); or your dispute with any third party. We may control the defense of any claim at your expense. You may not settle a claim that admits fault for us or binds us without our written consent.

18. Term, Suspension, and Termination

These Terms apply while you use the Services. We may suspend or terminate your access, or any feature (including messaging or calling), at any time if you breach these Terms, fail to pay, create risk or legal exposure for us or others, if a carrier, payment processor, or regulator requires it, or if we stop offering the Services. Where reasonable we will tell you first. You may stop using the Services at any time, but that does not end any payment obligation in your Order. Sections that by their nature should survive termination survive, including payment obligations, all sales final, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.

19. Changes to These Terms; Governing Law

19.1 Changes. We may update these Terms from time to time. We will post the new version with a new "Last updated" date and, for material changes, give reasonable notice by email or through the Services. Changes apply from the date posted, except that a change to Section 20 will not apply to a dispute we already knew about before the change. Continuing to use the Services after a change means you accept it.

19.2 Governing law. These Terms and any dispute relating to them or the Services are governed by the laws of the State of Wyoming and applicable US federal law, including the Federal Arbitration Act, without regard to conflict of law rules.

20. Binding Arbitration and Class Action Waiver

20.1 Informal resolution first. Before starting arbitration, you and we agree to try to resolve any dispute informally for at least 30 days after one side sends the other a written notice describing the dispute and the relief sought. Send your notice to legal@izzyos.com and to our mailing address above.

20.2 Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any purchase, or any communication between you and us (including calls and texts, and including the scope or enforceability of this Section) will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules if you are an individual using the Services primarily for personal purposes, and otherwise under its Commercial Arbitration Rules. A single arbitrator will decide the dispute. The arbitration will take place in Sheridan County, Wyoming, or by video or written submissions if the arbitrator allows. Judgment on the award may be entered in any court with jurisdiction.

20.3 Exceptions. Either side may bring an individual claim in small claims court if it qualifies, and either side may seek an injunction in court to protect its intellectual property or to stop unauthorized use of the Services.

20.4 Class action and jury waiver. YOU AND WE EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF DIFFERENT PEOPLE OR AWARD RELIEF TO ANYONE BUT THE INDIVIDUAL PARTY. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL.

20.5 Mass filings. If 25 or more similar arbitration demands are filed against us by or with the help of the same law firm or group, they will be administered in batches of up to 25 at a time, and we will pay filing fees only as each batch proceeds, to the extent permitted by the AAA rules.

20.6 Your right to opt out. You may opt out of this Section 20 by emailing legal@izzyos.com within 30 days after you first accept these Terms, with the subject line "Arbitration Opt-Out" and your name, email, and phone number. Opting out does not affect any other part of these Terms.

20.7 Severability of this Section. If the class action waiver is found unenforceable for a particular claim, that claim (and only that claim) will proceed in the state or federal courts located in Wyoming, and all other claims remain in arbitration. You and we consent to the personal jurisdiction of those courts for that purpose.

20.8 Time limit. To the extent permitted by law, any claim must be brought within one year after it arises, or it is permanently barred.

21. General

Entire agreement. These Terms, the policies they reference, and any Order are the entire agreement between you and us about the Services and replace any prior agreements and summaries on the same subject. If they conflict, a signed written agreement controls, then the Order, then these Terms.

Severability. If any part of these Terms is found unenforceable, it will be enforced to the maximum extent possible and the rest remains in effect.

No waiver. Our failure to enforce any part of these Terms is not a waiver.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including outages of hosting, third-party providers, carriers, or AI model providers.

Notices and electronic signature. You agree to receive notices and agreements electronically, that electronic notices satisfy any legal requirement that they be in writing, and that clicking to accept is your signature. We send notices to the email on your account. You send legal notices to legal@izzyos.com and to our mailing address below.

Relationship. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

22. Contact

IzzyOS LLC 1309 Coffeen Avenue, Suite 1200, Sheridan, Wyoming 82801, USA Legal: legal@izzyos.com Support: support@izzyos.com